BLOG

COVID-19 updates from the SBT Family

COVID-19 updates from the SBT Family
By Mandy on March 11, 2020

Governor Dunleavy has announced Health Mandate 10.1 which is effective 12:01am June 6, 2020. This mandate applies to all persons entering the state of Alaska. Travelers must self-quarantine for 14 days UNLESS they fall under one of the following four categories. This information can be found here. At Salmon Berry Travel & Tours, we are asking guests to opt in for option #1 in order to not delay travel plans while in Alaska. Option #1 is a Pre-travel SARS-CoV2 PCR test wherein guests produce a test result showing the traveler tested negative for COVID-19 within 72 hours before departure to Alaska.


Guests staying in Anchorage will also need to follow the Mayor's EO-11 also has 4 options for travelers. This information can be found here. Individuals under this requirement to minimize in-person interactions may not dine in at restaurants, visit indoor attractions like museums or theaters, or use indoor gyms. Individuals may use curbside delivery and take-out services. Individuals required to minimize in-person interactions must wear face coverings whenever in proximity to non-household members which is a requirement on Salmon Berry guided day tours from Anchorage. We ask you to look at your time spent in Anchorage to see if you will be affected by the EO-11 mandate. Also please take the time to read EO-13 mandate from the Mayor which comes into effect June 29, 2020. This requires masks or face coverings in all buildings while in Anchorage Municipality. You can find information here

FIND A TESTING SITE IN THE UNITED STATES NEAR YOU!

SBT DAY TOUR OPERATIONS 

All Tours Operating JUNE 4 - SEPTEMBER 30, 2020 will be guided on a PRIVATE basis by household or trusted group*

1. Prior to arrival, guests will sign a COVID-19 Release

2. Guests are asked to bring their own reuseable water bottle and snacks in their day bag.

3. Temperatures will be taken with a non-contact infrared thermometer at the time of the hotel pick up prior to guest joining the tour vehicle. This will be in addition to the pre-screening questionnaire each guest will fill out.

4. All guests will receive hotel pick ups. If staying at a local air b&b, you can meet our guide at the SBT office. Our guest lounge has socially distant seating and we have enhanced COVID cleaning procedures. 

5. Guests will be asked to wear a mask while on tour and required to wear one at the office, if you do not have one, one will be provided for you. 

6. Local Guide Gratuity is always appreciated after a job well done on tour. This season we are encouraging guests to use an easy e-pay system like Venmo. You can also put a gratuity on your credit card by calling the office.


FLEXIBLE CANCELLATION/RESCHEDULE POLICY

If you need to cancel your plans first ask yourself:  are you on a day trip only? or are you on a multi-day itinerary? Day trip guests will receive an email with a "e-ticket confirmation" with full payment due at the time of booking. Guests booked on a multi-day itinerary receive an email with an itinerary once deposit is secured with final balance processed 60 days prior to travel. 

We know that no one likes to cancel; however, we do incur costs at the time of booking. We are encouraging travelers to purchase travel insurance and if you do need any additional documentation from us to submit your claim, please let us know!  Take a look below at our flexible travel options for Summer 2020.

For SBT Day Trips

  • Can guests move their reservation to next year or receive a credit to rebook in a stated period of time? 

    Yes, we can move the existing reservation to an alternative date. This applies for all trips scheduled to travel on or after June 1, 2020. Guests must be rebooked for travel inside 13 months from the original travel date. Example: If traveling in June 2020, you must reschedule and travel by July 2021. 

  • If guests are from a region with imposed travel restrictions (CDC Level 2 & Level 3) and need to cancel, can they get a refund? Yes, we will cancel without penalty for guests from these regions, while travel restrictions are in place.
  • If guests are cancelling an itinerary, can they get a refund? Our standard cancellation policy applies: guests will need to cancel outside 24 hours of the date of travel, with a full refund provided. No refunds will be given to guests cancelling within 24 hours of the tour. 


For SBT-Curated Multi-day Itineraries

Our multi-day cancellation policy has been relaxed as of March 18th, 2020, and is as follows, through September 2020. For travel after September, our policy will return to a 60-day cancellation policy. Final balances are due 30 days prior to travel. 

  • Can guests move their reservation to next year or receive a credit to rebook in a stated period of time? 

    Yes, we can move existing itineraries to an alternative date within 13 months of the original travel date, with no penalty applied. If rates increase from one year to the next, a balance may be due.

  • If guests are cancelling an itinerary, can they get a refund? Outside 14 days, a refund can be processed with a 10% processing penalty. Inside 14 days, the travel package is nonrefundable. Please note MANY of our partners are waiving their processing fees. All our itineraries are custom built, so if you are curious about your specific itinerary, don't hesitate to reach out to us directly! Please note: When you reschedule, please reference your initial cancelled itinerary. We will take that amount assessed in penalty charges, and apply it to your rescheduled trip.

How to reschedule and change your dates? or request a refund? 

Please email us!  Let us know your desired new date of travel. Email: [email protected]

*trusted group" is one where each individual shows no signs of illness and have already been in and/or maintained contact with each other indicating they are taking responsiblity for traveling together. 

Updated: June 30, 2020.

RELATED TOURS

2021 Iditarod Aurora with Race Checkpoint Fly-Out

duration:10+ Days

This tour is dedicated to The Last Great Race, northern lights, and the winter vacation of a lifetime!

More Info