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COVID-19 updates from the SBT Family

COVID-19 updates from the SBT Family
By Mandy on March 11, 2020

We Are Open!


DAY TOUR OPERATIONS 

All Tours operating while Mandate 10.1 with revision is in effect will be guided on a small group, shared basis with the following COVID-19considerations:

A small group, shared day tour is defined as a maximum group size of 6 guests with a maximum of 2 separate booking reservations to ensure comfortable distancing between 2 households or trusted groups while inside the tour vehicle. A trusted group is defined as one where each individual shows no signs of illness and have already been in and/or maintained contact with each other indicating they are taking responsiblity for traveling together.

Covid Considerations for SBT Guided Day Tours

  • Prior to arrival, guests will sign a COVID-19 Release
  • Guests are asked to bring their own reuseable water bottle and snacks in their day bag.
  • Temperatures will be taken with a non-contact infrared thermometer during the pre-screening questionnaire at the time of the hotel pick up prior to guest joining the tour vehicle.
  • All guests will receive hotel pick ups. If staying at a local air b&b, please call us to arrange a special pick up near you!
  • Guests are required to wear a mask while on tour at all times, if you do not have one, one will be provided for you #MaskUpAlaska. Guides will also wear masks at all times. 
  • Local Guide Gratuity is always appreciated after a job well done on tour. This season we are encouraging guests to use an easy e-pay system like Venmo. You can also call the office to put a gratuity on your credit card.
  • Tours do require a minimum 2 seats purchased to confirm the tour. If you are traveling independently, you can purchase the second seat to confirm the tour! 


Traveling to Alaska... Need to know Details...

Please fill out the Declaration Form in advance. This will allow you to understand the procedures and also provide you with a QR code so you can fly into Anchorage International Airport, scan your phone or the printed QR code then be on your way. This simplifies the process considerably for the traveler arriving into Alaska. A second form, the Self-Isolation Plan will also need to be filled out. This form will update with Governor Dunleavey's updated mandates. Please click HERE.

Gov. Mike Dunleavy announced Tuesday, July 28, 2020 that all visitors to Alaska will be required to present a negative result on a COVID-19 test performed within 72 hours prior to arrival. FIND A TESTING SITE IN THE UNITED STATES NEAR YOU! Alternatively, you can get an easy online test kit. There are four FDA-authorized home-collection COVID tests for people who want to take a test at home and mail it to a company to get results. Be sure to confirm how many days results take to be received electronically. Please note: Some of these tests are only available for drop off on Monday - Friday which would mean any TUESDAY OR WEDNESDAY arrivals into Alaska MAY need to be done in person at your local clinic.

Additional Considerations when Traveling in Anchorage: Guests staying in Anchorage will also need to follow the Mayor's Executive Orders (EO) mandating how to visit safely and responsibly. EO-13 mandate requires masks or face coverings in all buildings while in Anchorage Municipality.  We are currently following EO-16. To most of our travelers this means, indoor dining is no longer available when in the Munipality of Anchorage. Take out and delivery options are still plentiful and Anchorage restaurants have gotten quite creative.  Here is a map for dining in downtown. 


FLEXIBLE CANCELLATION/RESCHEDULE POLICY

If you need to cancel your plans first ask yourself:  are you on a day trip only? or are you on a multi-day itinerary? Day trip guests will receive an email with a "e-ticket confirmation" with full payment due at the time of booking. Guests booked on a multi-day itinerary receive an email with an itinerary once deposit is secured with final balance processed 60 days prior to travel. We know that no one likes to cancel; however, we do incur costs at the time of booking, please purchase travel insurance. and if you do need any additional documentation from us to submit your claim, please let us know!

For SBT Guided Day Trips

Can guests move their reservation to next year or receive a credit to rebook in a stated period of time? 

Yes, we can move the existing reservation to an alternative date. This applies for all trips scheduled to travel on or after June 1, 2020. Guests must be rebooked for travel inside 13 months from the original travel date. Example: If traveling in June 2020, you must reschedule and travel by July 2021. 

If guests are cancelling a day trip, can they get a refund? 

Our modified COVID-19 cancellation policy applies: guests will need to cancel outside 24 hours of the date of travel, with a refund provided less $10 processing fee. No refunds will be given to guests cancelling within 24 hours of the tour.

If guests show signs or symptoms of Covid-19 can they get a refund? 

Yes, we want to encourage travelers who test positive with Covid-19 or show symptoms of Covid-19 to stay home or stay quarantined so a full refund will be issued. If the pre-screening temperature check is greater than 100.4 degrees, we will provide a full refund and guests can seek medical advice from a professional. In the event of a positive test prior to travel to Alaska inside 24 hours, these guests will receive a full refund. 

If guests do not have proof of negative test the day of the tour, can they get a refund?

The State of Alaska requires negative test upon arrival into Alaska. We are requiring each guest coming on tour to have a negative test. If you do not have your test results, we will not be able to take you on tour. We can try to reschedule your day tour to an alternative day later in your trip or you can cancel your tour. If you cancel your tour, the aboe policy applies - no refund is given inside 24 hours. Outside 24 hours, there is a $10 processing fee. 


For SBT-Curated Multi-day Itineraries

Travel insurance is required. Guests must purchase travel insurance within 21 days of paying a deposit for your trip. Your policy must cover costs of your trip in the event you test positive for Covid-19. 

Can guests move their reservation to next year or receive a credit to rebook in a stated period of time? 

Yes, we can move existing itineraries to an alternative date within 13 months of the original travel date, with no penalty applied. If rates increase from one year to the next, a balance will be due.

If guests are cancelling an itinerary, can they get a refund? 

MOST itineraries fall inside a 14 day itinerary cancellation policy. This means that if cancelled outside 14 days, a refund can be processed with a 10% processing penalty. Inside 14 days, the travel package is nonrefundable. All our itineraries are custom built, so if you are curious about your specific itinerary, don't hesitate to reach out to us directly!

If guests show signs or symptoms of Covid-19 during travel, can they get a refund?

For multi-day tours, we are requiring travel insurance. If guests show signs or symptom or test positive for Covid-19 during your trip then you will need to seek medical attention, obtain test results and quarantine at your own expense. By getting a "Cancel for any Reason" travel insurance policy travelers can protect themselves from any costs incurred. You can also include this proof of insurance in your Self Isolation plan you will be asked to complete by the State of Alaska.


How to reschedule and change your dates? or request a refund?  Please email us!  Let us know your desired new date of travel. Email: [email protected]

Updated: November 25, 2020.