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COVID-19 updates from the SBT Family

COVID-19 updates from the SBT Family
By Mandy on March 11, 2020

We Are Open!


DAY TOUR OPERATIONS 

All Tours Operating JUNE 4 - SEPTEMBER 30, 2020 will be guided on a PRIVATE basis by household or trusted group*

A trusted group is defined as one where each individual shows no signs of illness and have already been in and/or maintained contact with each other indicating they are taking responsiblity for traveling together. 

All Tours Operating OCTOBER 1, 2020 - APRIL 30, 2021 will be guided on a small group, shared basis with the following considerations:

A small group, shared day tour is defined as a maximum group size of 6 guests with a maximum of 2 separate booking reservations to ensure comfortable distancing between 2 households or trusted groups while inside the tour vehicle.

Covid Considerations for SBT Guided Day Tours

  • Prior to arrival, guests will sign a COVID-19 Release
  • Guests are asked to bring their own reuseable water bottle and snacks in their day bag.
  • Temperatures will be taken with a non-contact infrared thermometer during the pre-screening questionnaire at the time of the hotel pick up prior to guest joining the tour vehicle.
  • All guests will receive hotel pick ups. If staying at a local air b&b, please call us to arrange a special pick up near you!
  • Guests will be asked to wear a mask while on tour and required to wear one at the office, if you do not have one, one will be provided for you #MaskUpAlaska
  • Local Guide Gratuity is always appreciated after a job well done on tour. This season we are encouraging guests to use an easy e-pay system like Venmo. You can also call the office to put a gratuity on your credit card.
  • Tours do require a minimum 2 seats purchased to confirm the tour. If you are traveling independently, you can purchase the second seat to confirm the tour! On the day of the tour, if other guests have joined, a credit of that second seat will be issued. 


Traveling to Alaska... Need to know Details...

Please fill out the Declaration Form in advance. This will allow you to understand the procedures and also provide you with a QR code so you can fly into Anchorage International Airport, scan your phone or the printed QR code then be on your way. This simplifies the process considerably for the traveler arriving into Alaska. This form will update with Governor Dunleavey's updated mandates. Please click HERE.

Gov. Mike Dunleavy announced Tuesday, July 28, 2020 that all visitors to Alaska will be required to present a negative result on a COVID-19 test performed within 72 hours prior to arrival. FIND A TESTING SITE IN THE UNITED STATES NEAR YOU! Alternatively, you can get an easy online test kit. There are four FDA-authorized home-collection COVID tests for people who want to take a test at home and mail it to a company to get results. Be sure to confirm how many days results take to be received electronically. Please note: Some of these tests are only available for drop off on Monday - Friday which would mean any TUESDAY OR WEDNESDAY arrivals into Alaska MAY need to be done in person at your local clinic.

Additional Considerations when Traveling in Anchorage: Guests staying in Anchorage will also need to follow the Mayor's Executive Orders (EO) mandating how to visit safely and responsibly. EO-13 mandate requires masks or face coverings in all buildings while in Anchorage Municipality.  We are currently following EO-14v2 where capacity inside certain businesses are limited and guests will be required to sign into the establishment. The mandate speaks to indoor and outdoor dining. Anchorage restaurants have gotten quite creative and we have maps for outdoor dining facillities in downtown here!


FLEXIBLE CANCELLATION/RESCHEDULE POLICY

If you need to cancel your plans first ask yourself:  are you on a day trip only? or are you on a multi-day itinerary? Day trip guests will receive an email with a "e-ticket confirmation" with full payment due at the time of booking. Guests booked on a multi-day itinerary receive an email with an itinerary once deposit is secured with final balance processed 60 days prior to travel. We know that no one likes to cancel; however, we do incur costs at the time of booking. We are encouraging travelers to purchase travel insurance and if you do need any additional documentation from us to submit your claim, please let us know!  Take a look below at our flexible travel options for Summer 2020.

For SBT Guided Day Trips

Can guests move their reservation to next year or receive a credit to rebook in a stated period of time? 

Yes, we can move the existing reservation to an alternative date. This applies for all trips scheduled to travel on or after June 1, 2020. Guests must be rebooked for travel inside 13 months from the original travel date. Example: If traveling in June 2020, you must reschedule and travel by July 2021. 

If guests are cancelling a day trip, can they get a refund? 

Our modified COVID-19 cancellation policy applies: guests will need to cancel outside 24 hours of the date of travel, with a refund provided less $10 processing fee. No refunds will be given to guests cancelling within 24 hours of the tour.

If guests show signs or symptoms of Covid-19 or guests test positive for COVID-19, can they get a refund? 

Yes, we want to encourage travelers who test positive with Covid-19 or show symptoms of Covid-19 to stay home or stay quarantined so a full refund will be issued. If the pre-screening temperature check is greater than 100.4 degrees, we will provide a full refund and guests can seek medical advice from a professional. In the event of a positive test prior to travel to Alaska inside 24 hours, these guests will receive a full refund. 


For SBT-Curated Multi-day Itineraries

Our multi-day cancellation policy has been relaxed as of March 18th, 2020, and is as follows, through September 2020. For travel after September, our policy will return to a 60-day cancellation policy. Final balances are due 30 days prior to travel. 

Can guests move their reservation to next year or receive a credit to rebook in a stated period of time? 

Yes, we can move existing itineraries to an alternative date within 13 months of the original travel date, with no penalty applied. If rates increase from one year to the next, a balance may be due.

If guests are cancelling an itinerary, can they get a refund? 

Outside 14 days, a refund can be processed with a 10% processing penalty. Inside 14 days, the travel package is nonrefundable. Please note MANY of our partners are waiving their processing fees. All our itineraries are custom built, so if you are curious about your specific itinerary, don't hesitate to reach out to us directly! Please note: When you reschedule, please reference your initial cancelled itinerary. We will take that amount assessed in penalty charges, and apply it to your rescheduled trip.


How to reschedule and change your dates? or request a refund?  Please email us!  Let us know your desired new date of travel. Email: [email protected]

Updated: August 31, 2020.

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